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CIO \u12289?\u20449?\u24687?\u20027?\u31649?\u12289?\u20449?\u24687?\u20013?\u24515?\u20027?\u20219?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2. \u21508?\u32423? IT \u32463?\u29702?\u21644? IT \u-26503?\u30446?\u32463?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3. \u-29372?\u28145? IT \u20154?\u21592?\u21644? IT\u21672?\u-29726?\u-26498?\u-27154?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4. \u26377?\u19977?\u24180?\u20197?\u19978?\u24037?\u20316?\u32463?\u-25972?\u30340?IT\u-28720?\u32500?\u20154?\u21592?\u12289?\u25216?\u26415?\u25903?\u25345?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5. \u20026?\u24744?\u20998?\u20139?\u-26506?\u32423?\u19987?\u23478?IT\u26381?\u21153?\u31649?\u29702?\u30340?\u24515?\u24471?\u12289?\u25216?\u24039?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u-29759?\u20070?\u-29708?\u26126?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1. \u21442?\u21152?ITIL EXPERT\u-32765?\u-29739?\u-244?\u-26880?\u-30335?\u20808?\u-28646?\u-28729?ITIL V3 Foundation\u-32765?\u-29739?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2. ITIL EXPERT\u26377?5\u-27160?\u-29698?\u31243?\u12290?\u27599?\u-27160?\u-32765?\u-29739?\u-28646?\u-28729?\u-244?\u22343?\u21487?\u-31817?\u24471?\u-29723?\u-29698?\u31243?\u30340?\u-29759?\u20070?\u21450?\u24509?\u31456?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 OSA: Operational Support and Analysis - \u-28720?\u-31707?\u12289?\u25903?\u25345?\u19982?\u20998?\u26512?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 RCV: Release, Control and Validation - \u21457?\u24067?\u25511?\u21046?\u19982?\u30830?\u-29788?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 PPO: Planning ,Protection and Optimization - \u-29791?\u21010?\u12289?\u30830?\u20445?\u19982?\u20248?\u21270?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 SOA: Service Offerings and Agreements - \u26381?\u21153?\u25552?\u20379?\u19982?\u21327?\u-29778?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 MALC: Managing Across the Lifecycle - \u26381?\u21153?\u29983?\u21629?\u21608?\u26399?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3. \u20840?\u-28440?5\u-27160?\u-29698?\u31243?\u-28419?\u-28646?\u-28729?\u-32765?\u-29739?\u-244?\u21487?\u20197?\u30003?\u-29705?\u-31817?\u24471?ITIL EXPERT\u-29759?\u20070?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b 1. SOA\u12289?RCV\u12289?PPO\u12289?OSA\u-32765?\u-29739?\u-29708?\u26126?\u-230?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 -- \u32440?\u-29400?\u-29739?\u21367?\u-244?\u-32765?\u-29739?\u26102?\u-27148?\u20026?2\u23567?\u26102?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 -- 8\u-28589?\u21333?\u-26503?\u-28663?\u25321?\u-26472?\u-244?\u27599?\u-28589?\u-26472?\u-28419?\u26159?\u22522?\u20110?\u19968?\u20010?\u26696?\u20363?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 -- \u27599?\u-28589?\u-26472?\u26377?4\u20010?\u-28663?\u-26503?\u-244?\u20998?\u20540?\u26159?0\u12289?1\u12289?3\u12289?5\u20998?\u30340?\u-244?\u20174?\u20013?\u-28663?\u25321?\u26368?\u20248?\u30340?\u-28663?\u-26503?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 -- \u28385?\u20998?40\u20998?\u-244?\u-28738?\u21040?28\u20998?\u-28646?\u-28729?\u-244?\u27491?\u30830?\u29575?70%\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 -- \u-27155?\u21367?\u-32765?\u-29739?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2. 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2\u12289?\u19994?\u21153?\u19982?IT\u20043?\u-27148?\u30340?\u20851?\u31995?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u23567?\u32452?/\u20010?\u20154?\u32451?\u20064?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u31649?\u29702?\u25112?\u30053?\u21464?\u26356?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u21019?\u-28640?\u20215?\u20540?\u30340?\u25361?\u25112?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u29983?\u21629?\u21608?\u26399?\u-26418?\u-27031?\u31649?\u29702?\u30340?\u20851?\u-27346?\u32452?\u20214?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u19994?\u21153?\u25910?\u30410?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 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2\u12289?\u19982?\u26381?\u21153?\u31649?\u29702?\u26377?\u20851?\u30340?\u25361?\u25112?\u12289?CSF\u21644?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u-26418?\u-27031?\u-29754?\u21035?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u-26418?\u-27031?\u-29756?\u20272?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u32416?\u27491?\u-30644?\u21160?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u25511?\u21046?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u-28820?\u31227?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u26381?\u21153?\u25552?\u20379?\u21830?\u30340?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u21512?\u21516?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u-29762?\u-29791?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 11\u12289?\u-28720?\u-31707?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 12\u12289?\u24066?\u22330?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u20108?\u22825?\u19978?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?IT\u26381?\u21153?\u31649?\u29702?\u30340?\u-29791?\u21010?\u21644?\u23454?\u26045?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?PDCA\u21644?\u25112?\u30053?\u30340?4Ps\u21407?\u21017?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u31574?\u30053?\u-32765?\u-31151?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u25351?\u23548?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u25511?\u21046?\u21644?\u-29756?\u20272?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u32452?\u32455?\u24418?\u24335?\u21644?\u-29762?\u-29791?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u27807?\u-28646?\u12289?\u21327?\u-29693?\u19982?\u25511?\u21046?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u29702?\u-30237?\u32452?\u32455?\u30340?\u25361?\u25112?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u32452?\u32455?\u30340?\u25104?\u29087?\u24230?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u32452?\u32455?\u-28820?\u25442?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u32452?\u32455?\u32467?\u26500?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u30693?\u-29754?\u31649?\u29702?\u19982?\u20449?\u24687?\u23433?\u20840?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u27835?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u22312?\u26381?\u21153?\u-28720?\u-31707?\u20013?\u-28675?\u27714?\u24179?\u-30623?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u20108?\u22825?\u19979?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u26381?\u21153?\u-29756?\u20272?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u24230?\u-28209?\u30340?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u30417?\u25511?\u30340?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u25253?\u21578?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u26631?\u26438?\u30340?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u-29208?\u29983?\u21629?\u21608?\u26399?\u30340?\u26381?\u21153?\u32452?\u21512?\u-29756?\u20272?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u19994?\u21153?\u-28708?\u26223?\u21644?\u25913?\u-28709?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u29702?\u-30237?\u-30619?\u20805?\u30340?\u19994?\u30028?\u21521?\u23548?\u21644?\u24037?\u20855?\u25112?\u30053?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?COBIT\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?ISO 20000\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?CMMI\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?The Balanced Scorecard\u-248?\u24179?\u-30623?\u-29776?\u20998?\u21345?\u-247?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?Six Sigma\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?Project Management\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?Total Quality Management\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?The Management Governance Framework\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u24037?\u20855?\u25112?\u30053?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19977?\u12289?\u-32765?\u-29739?\u20934?\u22791?\u25351?\u23548?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u24635?\u32467?\u19982?\u20998?\u26512?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27169?\u25311?\u-32765?\u-29739?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u27169?\u25311?\u-32765?\u-29739?\u-30237?\u26512?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b ITIL 2011\u20013?\u32423?\u-32515?\u21147?\u27169?\u22359?_\u21457?\u24067?\u25511?\u21046?\u19982?\u-25972?\u-29759?(RCV)\u-29788?\u-29759?\u-29698?\u31243?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u19968?\u22825?\u19978?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u27010?\u-28688?\u-248?Overview\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u26381?\u21153?\u-28820?\u25442?\u30340?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u26381?\u21153?\u-28820?\u25442?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u26381?\u21153?\u-28820?\u25442?\u30340?\u19994?\u21153?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u26381?\u21153?\u-28820?\u25442?\u25112?\u30053?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u20934?\u22791?\u26381?\u21153?\u-28820?\u25442?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u-28820?\u25442?\u-29791?\u21010?\u21644?\u25903?\u25345?\u24037?\u20316?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u21464?\u26356?\u31649?\u29702?\u-248?Change Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u19982?\u30446?\u26631?\u12289?\u27969?\u31243?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u19994?\u21153?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u31574?\u30053?\u12289?\u21407?\u21017?\u21644?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u20027?\u-30335?\u27963?\u21160?\u12289?\u26041?\u27861?\u12289?\u25216?\u26415?\u20197?\u21450?\u22914?\u20309?\u27969?\u31243?\u19982?RCV\u30456?\u20851?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u23436?\u25972?\u30340?\u27969?\u31243?\u-244?\u21253?\u25324?\u27491?\u24120?\u30340?\u21644?\u26631?\u20934?\u30340?\u21464?\u26356?\u-29705?\u27714?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u26085?\u24535?\u12289?\u22238?\u-26498?\u21644?\u-29756?\u20272?\u21464?\u26356?\u-29705?\u27714?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u21464?\u26356?\u25480?\u26435?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u21327?\u-29693?\u12289?\u22238?\u-26498?\u21644?\u20851?\u-27155?\u21464?\u26356?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u32039?\u24613?\u21464?\u26356?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u12289?\u-28781?\u20986?\u21644?\u19982?\u20854?\u20182?\u27969?\u31243?\u30340?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 11\u12289?\u27969?\u31243?\u24230?\u-28209?\u12289?\u-30254?\u-32142?\u21644?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 12\u12289?\u27969?\u31243?\u20013?\u30340?\u26381?\u21153?\u-28720?\u-31707?\u27963?\u21160?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 13\u12289?\u25345?\u32493?\u26381?\u21153?\u25913?\u-28709?\u-248?CSI\u-247?\u19982?\u32452?\u32455?\u21464?\u26356?\u20043?\u-27148?\u30340?\u20851?\u31995?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u19968?\u22825?\u19979?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u26381?\u21153?\u-29372?\u20135?\u21644?\u-28339?\u32622?\u31649?\u29702?\u-248?Service Asset and Configuration Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u19982?\u30446?\u26631?\u12289?\u27969?\u31243?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u19994?\u21153?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u31574?\u30053?\u12289?\u21407?\u21017?\u21644?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u-28339?\u32622?\u31649?\u29702?\u31995?\u32479?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u20027?\u-30335?\u27963?\u21160?\u12289?\u26041?\u27861?\u12289?\u25216?\u26415?\u20197?\u21450?\u22914?\u20309?\u27969?\u31243?\u19982?RCV\u30456?\u20851?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u-28339?\u32622?\u-29791?\u21010?\u12289?\u-28339?\u32622?\u-29754?\u21035?\u12289?\u-28339?\u32622?\u25511?\u21046?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u29366?\u24577?\u23457?\u26680?\u21644?\u25253?\u21578?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u-25972?\u-29759?\u19982?\u23457?\u-29791?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u12289?\u-28781?\u20986?\u21644?\u19982?\u20854?\u20182?\u27969?\u31243?\u30340?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u20449?\u24687?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 11\u12289?\u27969?\u31243?\u24230?\u-28209?\u12289?\u27969?\u31243?\u20013?\u30340?\u-30254?\u-32142?\u21644?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u21457?\u24067?\u21644?\u-28440?\u32626?\u31649?\u29702?\u-248?Release and Deployment Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u19982?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u-31997?\u22260?\u12289?\u19994?\u21153?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u21457?\u24067?\u21333?\u20803?\u12289?\u21457?\u24067?\u-29762?\u-29791?\u-28663?\u-26503?\u21644?\u-32765?\u-31151?\u22240?\u32032?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u21457?\u24067?\u21644?\u-28440?\u32626?\u-29791?\u21010?\u26041?\u27861?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u24320?\u21457?\u19968?\u20010?\u29992?\u20110?\u21457?\u24067?\u-28440?\u32626?\u30340?\u-29722?\u32454?\u-29791?\u21010?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u25191?\u-30644?\u23454?\u-27067?\u30340?\u-28820?\u25442?\u12289?\u-28440?\u32626?\u12289?\u25764?\u-28672?\u12289?\u-25972?\u-29759?\u21644?\u26089?\u26399?\u29983?\u21629?\u25903?\u25345?\u-248?Early Life Support\u-247?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u12289?\u-28781?\u20986?\u21644?\u19982?\u20854?\u20182?\u27969?\u31243?\u30340?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u-29776?\u24405?\u21644?\u32500?\u25252?\u26381?\u21153?\u-28440?\u32626?\u20449?\u24687?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u27969?\u31243?\u24230?\u-28209?\u12289?\u27969?\u31243?\u20013?\u30340?\u-30254?\u-32142?\u21644?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u25361?\u25112?\u12289?\u-26418?\u-27031?\u21644?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u-248?CSFs\u-247?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u20108?\u22825?\u19978?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u26381?\u21153?\u-25972?\u-29759?\u21644?\u27979?\u-29739?\u-248?Service Validation and Testing\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u19982?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u-31997?\u22260?\u21644?\u23545?\u19994?\u21153?\u30340?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u31574?\u30053?\u12289?\u21407?\u21017?\u21644?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u-25972?\u-29759?\u21644?\u27979?\u-29739?\u30340?\u-28708?\u26223?\u12289?\u27979?\u-29739?\u32423?\u21035?\u21644?\u27979?\u-29739?\u27169?\u22411?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u20027?\u-30335?\u27963?\u21160?\u12289?\u26041?\u27861?\u12289?\u25216?\u26415?\u20197?\u21450?\u22914?\u20309?\u27969?\u31243?\u19982?RCV\u30456?\u20851?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u12289?\u-28781?\u20986?\u21644?\u19982?\u20854?\u20182?\u27969?\u31243?\u30340?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u27979?\u-29739?\u25968?\u25454?\u19982?\u27979?\u-29739?\u29615?\u22659?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u27969?\u31243?\u24230?\u-28209?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u-30254?\u-32142?\u19982?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u-29705?\u27714?\u23653?\u-30644?\u-248?Request Fulfillment\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u12289?\u30446?\u26631?\u21644?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u24314?\u31435?\u19968?\u20010?\u-32278?\u21161?\u30340?\u26381?\u21153?\u23454?\u-29195?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u-29705?\u27714?\u28385?\u-29261?\u21644?\u20854?\u20182?\u26381?\u21153?\u-28720?\u-31707?\u27969?\u31243?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u25361?\u25112?\u12289?\u-26418?\u-27031?\u21644?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u-248?CSFs\u-247?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u-30254?\u-32142?\u19982?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19977?\u12289?\u21464?\u26356?\u-29756?\u20215?\u-248?Change Evaluation\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u12289?\u30446?\u26631?\u21644?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u26381?\u21153?\u-29756?\u20272?\u27969?\u31243?\u27963?\u21160?\u21644?\u26415?\u-29715?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u21464?\u26356?\u30340?\u25928?\u26524?\u21644?\u20182?\u20204?\u30340?\u25928?\u21147?\u30340?\u-29756?\u20272?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u-26418?\u-27031?\u31649?\u29702?\u21644?\u32531?\u-30237?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u26381?\u21153?\u-29756?\u20272?\u25361?\u25112?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u-30254?\u-32142?\u19982?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u20108?\u22825?\u19979?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u30693?\u-29754?\u31649?\u29702?\u-248?Knowledge Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u12289?\u30446?\u26631?\u21644?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u19994?\u21153?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u30693?\u-29754?\u31649?\u29702?\u27010?\u24565?\u25216?\u26415?\u21644?\u26377?\u25928?\u30340?\u30693?\u-29754?\u31649?\u29702?\u25112?\u30053?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u25968?\u25454?\u20449?\u24687?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u22312?IT\u26381?\u21153?\u31649?\u29702?\u32452?\u32455?\u20869?\u21033?\u30410?\u30456?\u20851?\u-32763?\u-248?Stakeholder\u-247?\u23567?\u32452?\u30340?\u-28211?\u-30335?\u24615?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u27969?\u31243?\u24230?\u-28209?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?CSI\u21644?\u30693?\u-29754?\u31649?\u29702?\u20043?\u-27148?\u30340?\u20851?\u31995?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u-30254?\u-32142?\u21644?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u25216?\u26415?\u21644?\u23454?\u26045?\u31649?\u29702?\u-248?Technology and Implementation Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u25216?\u26415?\u30340?\u19968?\u-32212?\u-30335?\u27714?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u25216?\u26415?\u21644?\u24037?\u20855?\u30340?\u-29756?\u20272?\u26631?\u20934?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u29992?\u20110?\u23454?\u26045?\u30340?\u22909?\u30340?\u23454?\u-29195?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u22312?\u-28720?\u-31707?\u20013?\u31649?\u29702?\u21464?\u26356?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u26381?\u21153?\u-28720?\u-31707?\u19982?\u-26503?\u30446?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u26381?\u21153?\u-28720?\u-31707?\u20013?\u30340?\u-29756?\u20272?\u21644?\u-26418?\u-27031?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u22312?\u26381?\u21153?\u-29762?\u-29791?\u21644?\u-28820?\u25442?\u20013?\u30340?\u-28720?\u-31707?\u22242?\u-27105?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u25361?\u25112?\u12289?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u-248?CSFs\u-247?\u21644?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u-29791?\u21010?\u21644?\u23454?\u26045?\u26381?\u21153?\u31649?\u29702?\u25216?\u26415?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u25216?\u26415?\u-32765?\u-31151?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 11\u12289?\u27969?\u31243?\u25191?\u-30644?\u30340?\u21327?\u20316?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 12\u12289?\u-28339?\u32622?\u31649?\u29702?\u31995?\u32479?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 13\u12289?\u30693?\u-29754?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 14\u12289?\u25140?\u26126?\u29615?\u-248?Deming Cycle\u-247?\u22312?RCV\u27969?\u31243?\u20013?\u30340?\u20351?\u29992?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 15\u12289?\u23567?\u32452?/\u20010?\u20154?\u32451?\u20064?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 16\u12289?\u26679?\u26495?\u27979?\u-29739?\u-26472?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b ITIL 2011\u20013?\u32423?\u-32515?\u21147?\u27169?\u22359?_\u26381?\u21153?\u25552?\u20379?\u19982?\u21327?\u-29778?(SOA)\u-29788?\u-29759?\u-29698?\u31243?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u19968?\u22825?\u19978?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u27010?\u-28688?\u-248?Overview\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u26381?\u21153?\u25112?\u30053?\u30340?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u25112?\u30053?\u31649?\u29702?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u26381?\u21153?\u25112?\u30053?\u23545?\u19994?\u21153?\u30340?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u26381?\u21153?\u-29762?\u-29791?\u30340?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u26381?\u21153?\u-29762?\u-29791?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u26381?\u21153?\u-29762?\u-29791?\u23545?\u19994?\u21153?\u30340?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u29702?\u-30237?IT\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u21151?\u29992?\u21644?\u21151?\u25928?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u21830?\u19994?\u-29766?\u-29759?\u-248?Business Case\u-247?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u26381?\u21153?\u32452?\u21512?\u31649?\u29702?\u-248?Service Portfolio Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u26381?\u21153?\u32452?\u21512?\u31649?\u29702?\u30340?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u26381?\u21153?\u32452?\u21512?\u20197?\u21450?\u23427?\u19982?\u26381?\u21153?\u30446?\u24405?\u12289?\u26381?\u21153?\u31649?\u-28589?\u30340?\u20851?\u31995?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u26381?\u21153?\u32452?\u21512?\u22914?\u20309?\u25551?\u-28688?\u19968?\u20010?\u26381?\u21153?\u20379?\u24212?\u21830?\u30340?\u26381?\u21153?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u26381?\u21153?\u32452?\u21512?\u31649?\u29702?\u26041?\u27861?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u19968?\u22825?\u19979?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u26381?\u21153?\u30446?\u24405?\u31649?\u29702?\u-248?Service Catalogue\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u26381?\u21153?\u30446?\u24405?\u31649?\u29702?\u30340?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u31574?\u30053?\u12289?\u21407?\u21017?\u21644?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u26381?\u21153?\u30446?\u24405?\u23545?\u26381?\u21153?\u29983?\u21629?\u21608?\u26399?\u21644?\u19994?\u21153?\u30340?\u-28211?\u-30335?\u24615?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u19994?\u21153?\u26381?\u21153?\u30446?\u24405?\u19982?\u25216?\u26415?\u26381?\u21153?\u30446?\u24405?\u30340?\u19981?\u21516?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u19982?\u26381?\u21153?\u32452?\u21512?\u31649?\u29702?\u30340?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u20851?\u-27346?\u24230?\u-28209?\u25351?\u26631?\u12289?\u25361?\u25112?\u12289?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u-248?CSFs\u-247?\u20197?\u21450?\u19982?\u-28711?\u20010?\u27969?\u31243?\u26377?\u20851?\u30340?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u20854?\u23427?\u27969?\u31243?\u21644?\u21151?\u-32515?\u22914?\u20309?\u20351?\u29992?\u26381?\u21153?\u30446?\u24405?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u26381?\u21153?\u32423?\u21035?\u31649?\u29702?\u-248?Service Level Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u26381?\u21153?\u32452?\u21512?\u31649?\u29702?\u30340?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u26381?\u21153?\u32423?\u21035?\u31649?\u29702?\u-248?SLM\u-247?\u30340?\u-28211?\u-30335?\u24615?\u20197?\u21450?\u23427?\u23545?\u19994?\u21153?\u20215?\u20540?\u30340?\u-29407?\u29486?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u21407?\u21017?\u19982?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u20027?\u-30335?\u27963?\u21160?\u12289?\u26041?\u27861?\u12289?\u25216?\u26415?\u20197?\u21450?\u19982?\u26381?\u21153?\u29983?\u21629?\u21608?\u26399?\u30340?\u20851?\u31995?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u20851?\u-27346?\u24230?\u-28209?\u25351?\u26631?\u12289?\u25361?\u25112?\u12289?CSFs\u21644?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u19982?\u20854?\u20182?\u27969?\u31243?\u21644?\u21151?\u-32515?\u30340?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u20108?\u22825?\u19978?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u-26880?\u27714?\u31649?\u29702?\u-248?Demand Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u-26880?\u27714?\u31649?\u29702?\u30340?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u22522?\u20110?\u27963?\u21160?\u30340?\u-26880?\u27714?\u31649?\u29702?\u21644?\u19994?\u21153?\u27963?\u21160?\u27169?\u24335?\u-248?PBAs\u-247?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u19982?\u26381?\u21153?\u32452?\u21512?\u30340?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u31649?\u29702?\u26381?\u21153?\u-26880?\u27714?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u20379?\u24212?\u21830?\u31649?\u29702?\u-248?Supplier Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u20379?\u24212?\u21830?\u31649?\u29702?\u30340?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u20379?\u24212?\u21830?\u31649?\u29702?\u30340?\u-28211?\u-30335?\u24615?\u20197?\u21450?\u23427?\u23545?\u19994?\u21153?\u20215?\u20540?\u30340?\u-29407?\u29486?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u21407?\u21017?\u19982?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u20027?\u-30335?\u27963?\u21160?\u12289?\u26041?\u27861?\u12289?\u25216?\u26415?\u20197?\u21450?\u19982?\u26381?\u21153?\u29983?\u21629?\u21608?\u26399?\u30340?\u20851?\u31995?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u20379?\u24212?\u21830?\u20998?\u31867?\u21644?\u20379?\u24212?\u21830?\u25968?\u25454?\u24211?\u30340?\u32500?\u25252?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u20851?\u-27346?\u24230?\u-28209?\u25351?\u26631?\u12289?\u25361?\u25112?\u12289?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u-248?CSFs\u-247?\u20197?\u21450?\u19982?\u-28711?\u20010?\u27969?\u31243?\u26377?\u20851?\u30340?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u-28781?\u20837?\u19982?\u-28781?\u20986?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19977?\u12289?IT\u26381?\u21153?\u-29406?\u21153?\u31649?\u29702?\u-248?Financial Management for IT Services\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u12289?\u30446?\u26631?\u21644?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u26381?\u21153?\u-29756?\u20272?\u27969?\u31243?\u27963?\u21160?\u21644?\u26415?\u-29715?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u21464?\u26356?\u30340?\u25928?\u26524?\u21644?\u20182?\u20204?\u30340?\u25928?\u21147?\u30340?\u-29756?\u20272?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u-26418?\u-27031?\u31649?\u29702?\u21644?\u32531?\u-30237?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u26381?\u21153?\u-29756?\u20272?\u25361?\u25112?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u-30254?\u-32142?\u19982?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u20108?\u22825?\u19979?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u19994?\u21153?\u20851?\u31995?\u32463?\u29702?\u-248?Business Relationship Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u19994?\u21153?\u20851?\u31995?\u32463?\u29702?\u30340?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u19994?\u21153?\u20851?\u31995?\u32463?\u29702?\u-248?BRMs\u-247?\u30340?\u-30254?\u-32142?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u-30254?\u-32142?\u19982?\u-32692?\u-29405?\u-248?Roles and Responsibilities\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u26381?\u21153?\u-30254?\u-32142?\u19982?\u-32692?\u-29405?\u30340?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u26381?\u21153?\u30446?\u24405?\u32463?\u29702?\u30340?\u-30254?\u-32142?\u19982?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u26381?\u21153?\u32423?\u21035?\u32463?\u29702?\u30340?\u-30254?\u-32142?\u19982?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u20379?\u24212?\u21830?\u32463?\u29702?\u30340?\u-30254?\u-32142?\u19982?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19977?\u12289?\u25216?\u26415?\u21644?\u23454?\u26045?\u-32765?\u-31151?\u-248?Technology and Implementation Considerations\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u25216?\u26415?\u21644?\u23454?\u26045?\u-32765?\u-31151?\u30340?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u25216?\u26415?\u21435?\u25903?\u25345?\u26381?\u21153?\u-29762?\u-29791?\u30340?\u19968?\u-32212?\u-30335?\u27714?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u29992?\u20110?\u27969?\u31243?\u23454?\u29616?\u30340?\u25216?\u26415?\u21644?\u24037?\u20855?\u30340?\u-29756?\u20272?\u26631?\u20934?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u29992?\u20110?\u27969?\u31243?\u23454?\u29616?\u30340?\u22909?\u30340?\u23454?\u-29195?\u-248?Good Practice\u-247?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u19982?\u23454?\u26045?\u23454?\u-29195?\u21644?\u27969?\u31243?\u26377?\u20851?\u30340?\u25361?\u25112?\u12289?CSFs\u21644?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u-29791?\u21010?\u21644?\u23454?\u26045?\u26381?\u21153?\u31649?\u29702?\u25216?\u26415?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u23567?\u32452?/\u20010?\u20154?\u32451?\u20064?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b ITIL 2011\u20013?\u32423?\u-32515?\u21147?\u27169?\u22359?_\u-29791?\u21010?\u20445?\u25252?\u19982?\u20248?\u21270?(PPO)\u-29788?\u-29759?\u-29698?\u31243?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u19968?\u22825?\u19978?\u21320?\u19968?\u12289?\u27010?\u-28688?\u-248?Overview\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u26381?\u21153?\u-29762?\u-29791?\u30340?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u26381?\u21153?\u-29762?\u-29791?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u26381?\u21153?\u-29762?\u-29791?\u30340?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u26381?\u21153?\u-29762?\u-29791?\u22522?\u30784?\u30693?\u-29754?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u26381?\u21153?\u-29762?\u-29791?\u19982?\u25972?\u20307?\u30340?\u19994?\u21153?\u21464?\u26356?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u23481?\u-28209?\u31649?\u29702?\u-248?Capacity Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u23481?\u-28209?\u31649?\u29702?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u23481?\u-28209?\u31649?\u29702?\u20316?\u20026?\u19968?\u20010?\u27969?\u31243?\u20135?\u29983?\u19994?\u21153?\u20215?\u20540?\u30340?\u-28211?\u-30335?\u24615?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u23481?\u-28209?\u31649?\u29702?\u30340?\u31574?\u30053?\u12289?\u21407?\u21017?\u21644?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u23481?\u-28209?\u31649?\u29702?\u30340?\u27963?\u21160?\u12289?\u26041?\u27861?\u21644?\u25216?\u26415?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u19994?\u21153?\u23481?\u-28209?\u31649?\u29702?\u12289?\u26381?\u21153?\u23481?\u-28209?\u31649?\u29702?\u21450?\u32452?\u20214?\u23481?\u-28209?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u25903?\u25345?\u27963?\u21160?\u12289?\u-27128?\u20540?\u31649?\u29702?\u21644?\u25511?\u21046?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u-26880?\u27714?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 11\u12289?\u24212?\u29992?\u31243?\u24207?\u-28663?\u22411?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 12\u12289?\u23481?\u-28209?\u31649?\u29702?\u30340?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u12289?\u-28781?\u20986?\u21644?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 13\u12289?\u21033?\u29992?\u20851?\u-27346?\u24230?\u-28209?\u25351?\u26631?\u21435?\u-29766?\u-29759?\u25104?\u21151?\u30340?\u23481?\u-28209?\u31649?\u29702?\u30340?\u25928?\u29575?\u21644?\u25928?\u21147?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u19968?\u22825?\u19979?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19977?\u12289?\u21487?\u29992?\u24615?\u31649?\u29702?\u-248?Availability Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u21487?\u29992?\u24615?\u31649?\u29702?\u22312?\u21019?\u24314?\u19994?\u21153?\u20215?\u20540?\u20013?\u30340?\u-28211?\u-30335?\u24615?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u31574?\u30053?\u12289?\u21407?\u21017?\u21644?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u21487?\u29992?\u24615?\u31649?\u29702?\u30340?\u27963?\u21160?\u12289?\u26041?\u27861?\u21644?\u25216?\u26415?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u21487?\u29992?\u24615?\u19982?\u24230?\u-28209?\u21450?\u30456?\u20851?\u30340?\u27963?\u21160?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u26381?\u21153?\u21644?\u32452?\u20214?\u21487?\u29992?\u24615?\u30340?\u30417?\u25511?\u12289?\u24230?\u-28209?\u12289?\u20998?\u26512?\u21644?\u25253?\u21578?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u19981?\u21487?\u29992?\u24615?\u20998?\u26512?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u31361?\u21457?\u20107?\u20214?\u29983?\u21629?\u21608?\u26399?\u30340?\u25193?\u23637?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 11\u12289?\u26381?\u21153?\u22833?\u-29403?\u20998?\u26512?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 12\u12289?\u20027?\u21160?\u27963?\u21160?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 13\u12289?\u20851?\u-27346?\u19994?\u21153?\u21151?\u-32515?\u-248?VBFs\u-247?\u21450?\u20854?\u21487?\u29992?\u24615?\u-29762?\u-29791?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 14\u12289?\u32452?\u20214?\u22833?\u-29403?\u24433?\u21709?\u20998?\u26512?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 15\u12289?\u25925?\u-26980?\u26641?\u20998?\u26512?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 16\u12289?\u-29791?\u21010?\u30340?\u12289?\u-26492?\u-30271?\u24615?\u30340?\u32500?\u25252?\u21644?PSO\u-248?\u-26503?\u30446?\u26381?\u21153?\u28040?\u-32745?\u-247?\u25991?\u26723?\u30340?\u20135?\u29983?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 17\u12289?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u21644?\u-28781?\u20986?\u12289?\u27969?\u31243?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 18\u12289?\u27969?\u31243?\u24230?\u-28209?\u12289?\u-30254?\u-32142?\u21644?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u22235?\u12289?IT\u26381?\u21153?\u-28706?\u32493?\u24615?\u31649?\u29702?\u-248?IT Service Continuity Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u19994?\u21153?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u31574?\u30053?\u12289?\u21407?\u21017?\u21644?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u27963?\u21160?\u12289?\u26041?\u27861?\u12289?\u21021?\u22987?\u21270?\u25216?\u26415?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u21644?\u-28781?\u20986?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?ITSCM\u30340?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u21033?\u29992?\u20851?\u-27346?\u24230?\u-28209?\u25351?\u26631?\u21435?\u-29766?\u-29759?\u25104?\u21151?\u30340?ITSCM\u30340?\u25928?\u29575?\u21644?\u25928?\u21147?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u20108?\u22825?\u19978?\u21320?\u19968?\u12289?\u20449?\u24687?\u23433?\u20840?\u31649?\u29702?\u-248?Information Security Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u20449?\u24687?\u23433?\u20840?\u31649?\u29702?\u22312?\u21019?\u24314?\u19994?\u21153?\u20215?\u20540?\u20013?\u30340?\u-28211?\u-30335?\u24615?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u31574?\u30053?\u12289?\u21407?\u21017?\u21644?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u23433?\u20840?\u26550?\u26500?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u20449?\u24687?\u23433?\u20840?\u31574?\u30053?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u20449?\u24687?\u23433?\u20840?\u31649?\u29702?\u31995?\u32479?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u27963?\u21160?\u12289?\u26041?\u27861?\u21644?\u25216?\u26415?\u-244?\u20197?\u21450?\u20182?\u20204?\u19982?PPO\u30340?\u20851?\u31995?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u31649?\u29702?\u23433?\u20840?\u-28707?\u-32564?\u21644?\u31361?\u21457?\u20107?\u20214?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u20449?\u24687?\u23433?\u20840?\u31649?\u29702?\u30340?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u12289?\u-28781?\u20986?\u21644?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 11\u12289?\u21033?\u29992?\u20851?\u-27346?\u24230?\u-28209?\u25351?\u26631?\u21435?\u-29766?\u-29759?\u25928?\u29575?\u21644?\u25928?\u21147?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 12\u12289?\u-30254?\u-32142?\u21644?\u-32692?\u-29405?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u-26880?\u27714?\u31649?\u29702?\u-248?Demand Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u23398?\u20064?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u-26880?\u27714?\u31649?\u29702?\u30340?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u22522?\u20110?\u27963?\u21160?\u30340?\u-26880?\u27714?\u31649?\u29702?\u21644?PBAs\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u19982?\u26381?\u21153?\u-29762?\u-29791?\u30340?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u20026?\u26381?\u21153?\u31649?\u29702?\u-26880?\u27714?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u-26880?\u27714?\u31649?\u29702?\u30340?\u27963?\u21160?\u12289?\u26041?\u27861?\u21644?\u25216?\u26415?\u-244?\u20197?\u21450?\u19982?PPO\u30340?\u20851?\u31995?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u20108?\u22825?\u19979?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19977?\u12289?\u25361?\u25112?\u12289?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u21644?\u-26418?\u-27031?\u-248?Challenge, CSFs and Risks\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u23398?\u20064?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u19982?\u-32515?\u21147?\u21644?\u-26880?\u27714?\u31649?\u29702?\u26377?\u20851?\u30340?\u25361?\u25112?\u12289?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u21644?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u19982?\u21487?\u29992?\u24615?\u31649?\u29702?\u26377?\u20851?\u30340?\u25361?\u25112?\u12289?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u21644?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u19982?IT\u26381?\u21153?\u-28706?\u32493?\u24615?\u31649?\u29702?\u26377?\u20851?\u30340?\u25361?\u25112?\u12289?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u21644?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u19982?\u20449?\u24687?\u23433?\u20840?\u31649?\u29702?\u26377?\u20851?\u30340?\u25361?\u25112?\u12289?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u21644?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u19982?\u26381?\u21153?\u-29762?\u-29791?\u26377?\u20851?\u30340?\u25361?\u25112?\u12289?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u21644?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u22235?\u12289?\u25216?\u26415?\u21644?\u23454?\u26045?\u-32765?\u-31151?\u-248?Technology and Implementation Considerations\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u23398?\u20064?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u26381?\u21153?\u-29762?\u-29791?\u23545?\u25216?\u26415?\u30340?\u19968?\u-32212?\u-30335?\u27714?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u23545?\u29992?\u20110?\u27969?\u31243?\u23454?\u29616?\u30340?\u25216?\u26415?\u21644?\u24037?\u20855?\u30340?\u-29756?\u20272?\u26631?\u20934?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u29992?\u20110?\u27969?\u31243?\u23454?\u26045?\u30340?\u22909?\u30340?\u23454?\u-29195?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u19982?\u23454?\u26045?\u27969?\u31243?\u26377?\u20851?\u30340?\u25361?\u25112?\u12289?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u21644?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u-29791?\u21010?\u21644?\u23454?\u26045?\u26381?\u21153?\u31649?\u29702?\u25216?\u26415?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u23454?\u26045?\u25216?\u26415?\u26102?\u30340?\u-32765?\u-31151?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u23567?\u32452?/\u20010?\u20154?\u32451?\u20064?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u26679?\u26495?\u27979?\u-29739?\u-26472?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b ITIL 2011\u20013?\u32423?\u-32515?\u21147?\u27169?\u22359?_\u-28720?\u-31707?\u25903?\u25345?\u19982?\u20998?\u26512?(OSA)\u-29788?\u-29759?\u-29698?\u31243?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u19968?\u22825?\u19978?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u27010?\u-28688?\u-248?Overview\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?OSA\u30340?\u19994?\u21153?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?OSA\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?OSA\u19982?\u26381?\u21153?\u29983?\u21629?\u21608?\u26399?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u20248?\u21270?\u26381?\u21153?\u-28720?\u-31707?\u30340?\u32489?\u25928?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u20107?\u20214?\u31649?\u29702?\u-248?Event Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u27969?\u31243?\u30340?\u19994?\u21153?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u31574?\u30053?\u12289?\u21407?\u21017?\u21644?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u27969?\u31243?\u27963?\u21160?\u12289?\u26041?\u27861?\u21644?\u25216?\u26415?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u20107?\u20214?\u21457?\u29983?\u12289?\u20107?\u20214?\u-28646?\u30693?\u21644?\u20107?\u20214?\u-29750?\u26029?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u20107?\u20214?\u-28729?\u28388?\u21644?\u20107?\u20214?\u30340?\u24847?\u20041?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u20107?\u20214?\u25910?\u-26938?\u12289?\u-30234?\u21457?\u22120?\u21644?\u21453?\u26144?\u-28663?\u25321?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u27963?\u21160?\u22238?\u-26498?\u19982?\u20851?\u-27155?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u21644?\u-28781?\u20986?\u12289?\u27969?\u31243?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 11\u12289?\u27969?\u31243?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 12\u12289?\u25361?\u25112?\u12289?\u-26418?\u-27031?\u21644?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u19968?\u22825?\u19979?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u25925?\u-26980?\u31649?\u29702?\u-248?Incident Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u27969?\u31243?\u30340?\u19994?\u21153?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u31574?\u30053?\u12289?\u21407?\u21017?\u21644?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u27969?\u31243?\u27963?\u21160?\u12289?\u26041?\u27861?\u21644?\u25216?\u26415?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u25925?\u-26980?\u-29754?\u21035?\u21644?\u26085?\u24535?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u25925?\u-26980?\u20998?\u31867?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u25925?\u-26980?\u20248?\u20808?\u32423?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u25925?\u-26980?\u21021?\u22987?\u-29750?\u26029?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u25925?\u-26980?\u-29693?\u26597?\u21644?\u-29750?\u26029?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 11\u12289?\u25925?\u-26980?\u-30237?\u20915?\u12289?\u24674?\u22797?\u21644?\u20851?\u-27155?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 12\u12289?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u21644?\u-28781?\u20986?\u12289?\u27969?\u31243?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 13\u12289?\u25925?\u-26980?\u31649?\u29702?\u20013?\u30340?\u20449?\u24687?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 14\u12289?\u27969?\u31243?\u24230?\u-28209?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 15\u12289?\u25361?\u25112?\u12289?\u-26418?\u-27031?\u21644?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u-29705?\u27714?\u23653?\u-30644?\u-248?Request Fulfillment\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u19994?\u21153?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u31574?\u30053?\u12289?\u21407?\u21017?\u21644?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u27969?\u31243?\u27963?\u21160?\u12289?\u26041?\u27861?\u21644?\u25216?\u26415?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u12289?\u-28781?\u20986?\u21644?\u19982?\u20854?\u20182?\u27969?\u31243?\u30340?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u29992?\u20110?\u-29705?\u27714?\u28385?\u-29261?\u30340?\u20449?\u24687?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u25361?\u25112?\u12289?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u21644?\u30456?\u20851?\u30340?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u20108?\u22825?\u19978?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u-27154?\u-26472?\u31649?\u29702?\u-248?Problem Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u27969?\u31243?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u27969?\u31243?\u30340?\u19994?\u21153?\u20215?\u20540?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u31574?\u30053?\u12289?\u21407?\u21017?\u21644?\u-27154?\u-26472?\u27169?\u22411?\u30340?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u27969?\u31243?\u27963?\u21160?\u21644?\u27169?\u22411?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u-27154?\u-26472?\u-29750?\u26029?\u21644?\u26085?\u24535?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u-27154?\u-26472?\u20998?\u31867?\u21644?\u20248?\u20808?\u32423?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u-27154?\u-26472?\u-29693?\u26597?\u21644?\u-29750?\u26029?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u21464?\u-28646?\u26041?\u26696?\u-248?Workarounds\u-247?\u21644?\u24050?\u30693?\u-27367?\u-29713?\u-248?Known Error\u-247?\u-29776?\u24405?\u30340?\u20135?\u29983?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u-27154?\u-26472?\u-30237?\u20915?\u21644?\u20851?\u-27155?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 11\u12289?\u20027?\u-30335?\u-27154?\u-26472?\u22238?\u-26498?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 12\u12289?\u22312?\u24320?\u21457?\u29615?\u22659?\u20013?\u30340?\u-27367?\u-29713?\u26816?\u27979?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 13\u12289?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u12289?\u-28781?\u20986?\u21644?\u27969?\u31243?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 14\u12289?\u-27154?\u-26472?\u31649?\u29702?\u27969?\u31243?\u20013?\u30340?\u20449?\u24687?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 15\u12289?\u25361?\u25112?\u12289?\u-26418?\u-27031?\u21644?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u-29761?\u-27154?\u31649?\u29702?\u-248?Access Management\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u26631?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u-29761?\u-27154?\u31649?\u29702?\u30340?\u-31997?\u22260?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u19994?\u21153?\u20215?\u20540?\u19982?\u26381?\u21153?\u29983?\u21629?\u21608?\u26399?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u31574?\u30053?\u12289?\u21407?\u21017?\u19982?\u22522?\u26412?\u27010?\u24565?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u27969?\u31243?\u27963?\u21160?\u12289?\u26041?\u27861?\u21644?\u25216?\u26415?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u-29705?\u27714?\u-29761?\u-27154?\u21644?\u-25972?\u-29759?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u25552?\u20379?\u26435?\u-27056?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 8\u12289?\u30417?\u-30266?\u-29013?\u20221?\u29366?\u24577?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 9\u12289?\u26085?\u24535?\u21644?\u-29217?\u-29142?\u-29761?\u-27154?\u-244?\u20197?\u21450?\u21024?\u-27036?\u21644?\u-27056?\u21046?\u26435?\u-27056?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 10\u12289?\u-30234?\u21457?\u22120?\u12289?\u-28781?\u20837?\u12289?\u-28781?\u20986?\u21644?\u19982?\u20854?\u20182?\u27969?\u31243?\u30340?\u25509?\u21475?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 11\u12289?\u-29761?\u-27154?\u31649?\u29702?\u27969?\u31243?\u20013?\u30340?\u20449?\u24687?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 12\u12289?\u25361?\u25112?\u12289?\u-26418?\u-27031?\u21644?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u31532?\u20108?\u22825?\u19979?\u21320?\b0\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19968?\u12289?\u26381?\u21153?\u21488?\u-248?Service Desk\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u21644?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u26381?\u21153?\u21488?\u30340?\u30446?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u19981?\u21516?\u30340?\u26381?\u21153?\u21488?\u32452?\u32455?\u32467?\u26500?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u19981?\u21516?\u30340?\u26381?\u21153?\u21488?\u25104?\u21592?\u-28663?\u25321?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u26381?\u21153?\u21488?\u25928?\u29575?\u21644?\u25928?\u21147?\u30340?\u24230?\u-28209?\u25351?\u26631?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u20851?\u20110?\u26381?\u21153?\u21488?\u22806?\u21253?\u30340?\u20107?\u-26503?\u21644?\u24314?\u-29778?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u20108?\u12289?\u-32692?\u-32515?\u-248?Functions\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u25216?\u26415?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?IT\u-28720?\u-31707?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u24212?\u29992?\u31243?\u24207?\u31649?\u29702?\par\pard\plain\s0\fi400\li0\ri0\sb40\sa40\sl300\plain\f0\fs22\b \u19977?\u12289?\u25216?\u26415?\u21644?\u23454?\u26045?\u-32765?\u-31151?\u-248?Technology and Implementation considerations\u-247?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 1\u12289?\u30446?\u30340?\u12289?\u30446?\u26631?\u21644?\u19968?\u-32212?\u30340?\u25216?\u26415?\u-30335?\u27714?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 2\u12289?\u23545?\u29992?\u20110?\u27969?\u31243?\u23454?\u29616?\u30340?\u25216?\u26415?\u21644?\u24037?\u20855?\u30340?\u-29756?\u20272?\u26631?\u20934?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 3\u12289?\u27969?\u31243?\u23454?\u29616?\u20013?\u30340?\u-26503?\u30446?\u12289?\u-26418?\u-27031?\u21644?\u25104?\u21592?\u23454?\u-29195?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 4\u12289?\u27969?\u31243?\u23454?\u29616?\u20013?\u30340?\u25361?\u25112?\u12289?\u20851?\u-27346?\u25104?\u21151?\u22240?\u32032?\u21644?\u-26418?\u-27031?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 5\u12289?\u-29791?\u21010?\u21644?\u23454?\u26045?\u26381?\u21153?\u31649?\u29702?\u25216?\u26415?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 6\u12289?\u23567?\u32452?/\u20010?\u20154?\u32451?\u20064?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 7\u12289?\u26679?\u26495?\u27979?\u-29739?\u-26472?\par\pard\plain\s0\fi0\li0\ri0\sb60\sa60\sl300\plain\f0\fs24\b \u29579?\u-32767?\u24072?\u20171?\u32461?\b0\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u29579?\u-32767?\u24072? ITIL\u-29774?\u24072?\u-248?APMG\u20840?\u29699?\u-29788?\u-29759?\u25480?\u26435?\u-29774?\u24072?\u-247?\u-244?\u20174?\u20107?\u22810?\u24180?\u30340?IT\u26381?\u21153?\u31649?\u29702?\u24037?\u20316?\u-244?\u25317?\u26377?\u20016?\u23500?\u30340?ITIL\u-28720?\u32500?\u21450?\u-31683?\u22320?\u32463?\u-25972?\u-244?\u26366?\u20316?\u20026?\u-26503?\u30446?\u32463?\u29702?\u24102?\u-26490?\u22242?\u-27105?\u20026?\u-27402?\u-30644?\u12289?\u20445?\u-27031?\u20844?\u21496?\u12289?\u20891?\u24037?\u21333?\u20301?\u31561?\u20225?\u19994?\u23454?\u26045?ITIL\u-31683?\u22320?\u-26503?\u30446?\u12290?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u23391?\u-32767?\u24072? \u22810?\u24180?\u19987?\u27880?IT\u26381?\u21153?\u31649?\u29702?\u-30268?\u21010?\u12289?\u24314?\u-29762?\u12289?\u25913?\u-28709?\u24037?\u20316?\u-244?\u20108?\u21313?\u20010?\u20197?\u19978?\u30340?IT\u26381?\u21153?\u31649?\u29702?\u-31683?\u22320?\u-26503?\u30446?\u32463?\u-25972?\u-244?\u23545?\u22914?\u20309?\u20174?\u26089?\u26399?\u30340?\u26381?\u21153?\u-28720?\u32500?\u-28820?\u21521?\u26381?\u21153?\u-28720?\u-31707?\u26377?\u20016?\u23500?\u30340?\u32463?\u-25972?\u21644?\u29420?\u29305?\u30340?\u29702?\u-30237?\u12290?\u25104?\u21151?\u20026?\u-29387?\u24030?\u31227?\u21160?\u12289?\u-27085?\u20809?\u20445?\u-27031?\u12289?\u20013?\u30707?\u21270?\u12289?\u27827?\u21271?\u-27402?\u-30644?\u12289?\u20013?\u22269?\u26680?\u30005?\u12289?\u19978?\u28023?\u22478?\u24066?\u21830?\u19994?\u-27402?\u-30644?\u12289?\u20013?\u21407?\u-29759?\u21048?\u12289?\u28023?\u23777?\u-27402?\u-30644?\u12289?\u27931?\u-27085?014\u25152?\u12289?\u-32684?\u24819?\u-26938?\u22242?\u31561?\u22269?\u20869?\u30693?\u21517?\u20225?\u19994?\u24314?\u31435?IT\u26381?\u21153?\u31649?\u29702?\u20307?\u31995?\u21644?\u27969?\u31243?\u-31683?\u22320?\u-244?\u31934?\u-28646?IT\u26381?\u21153?\u31649?\u29702?\u12289?\u32593?\u32476?\u24037?\u31243?\u12289?\u-28817?\u20214?\u30740?\u21457?\u31649?\u29702?\u12289?\u25935?\u25463?\u24320?\u21457?\u12289?\u31934?\u30410?\u31649?\u29702?\u12289?\u20449?\u24687?\u23433?\u20840?\u31649?\u29702?\u12290?\par\pard\plain\s0\fi400\li0\ri0\sb80\sl300\plain\f0\fs22 \u24072?\u-32767?\u24072? \u22269?\u23478?\u27880?\u20876?\u20449?\u24687?\u23433?\u20840?\u19987?\u23478?\u-248?CISP\u-247?\u12289?ITIL\u-25896?\u32423?\u-29774?\u24072?\u12289?\u32654?\u22269?PMI\u-26503?\u30446?\u31649?\u29702?\u24072?\u-248?PMP\u-247?\u12289?H3C\u-29788?\u-29759?\u-29774?\u24072?\u12290?\u25480?\u-29698?\u20960?\u21315?\u23478?\u20225?\u19994?\u-244?\u23398?\u21592?\u-28719?\u19975?\u20154?\u-244?\u28145?\u21463?\u22909?\u-29756?\u12290?\par\pard\plain\s0\fi0\li0\ri0\sb60\sa60\sl300\plain\f0\fs24\b \u25105?\u-30335?\u25253?\u21517?\b0\par\pard\plain\s0\fi400\li0\ri0\plain\f0\fs22 \u21672?\u-29726?\u30005?\u-29731?\u-230?027-5111 9925 , 027-5111 9926\par\pard\plain\s0\fi400\li0\ri0\plain\f0\fs22 \u20540?\u29677?\u25163?\u26426?\u-230?18971071887    \u-28498?\u31665?\u-230?Service@mingketang.com\par}